Need Help?
Please allow 6 – 12 business days from the time your package arrives back to us for a refund to be issued.
Payment & Shopping Questions
We accept various payment methods including Visa, MasterCard, PayPal, Google Pay and Apple Pay.
You may be able to change or cancel your order within a short window after placing it. Please contact our customer service immediately at customersupport@epicalarc.com if you need to make any changes. If the order has already been processed, changes and cancellations may not be possible.
We accept returns within 30 days of receipt. Items must be in original condition and packaging. For complete details, please visit our Return & Refund Policy section.
Shipping & Tracking Questions
Once your order is shipped, you will receive an email with a tracking number and a link to track your package. You can also track your order status by logging into your account on our website
Yes, our shipping covers Canada and U.S. for now. Please note that shipping rates and delivery times vary depending on the destination. Additional taxes or customs fees may apply depending on your country’s regulations. For more countries, please wait for further noticed.
We guarantee to ship your order within 48 hours after your purchase. Custom orders with customization work involved will typically take an additional 3-5 business days.
News & Promotions
We do offer discounts for bulk orders. Please contact our sales team at sales@epicalarc.com for more information. We also have various promotions for different seasons & holidays, please sign up to our newsletter for future events and promotions.
Yes, customization is available for select products such as mechanical keyboards. Visit our “Build Your Keyboard” section on the website main menu bar to see the choices.
Stay updated with our latest products and promotions by subscribing to our newsletter. You can also follow us on our social media channels for real-time updates.
Products Issues
Our technical support team is here to help! Contact them at customersupport@epicalarc.com , or visit our Support page for FAQs and troubleshooting tips.
If you receive an incorrect item, please contact us at customersupport@epicalarc.com within 48 hours of delivery. Please provide your order number and details about the item received. We will work quickly to rectify the issue.
My EpicalArc Account
You can manage your account details, including contact information, passwords, and order history, by logging into your account on our website. If you need any assistance, please reach out to our customer service.
Creating an account allows for a faster checkout process, easy access to order history, the ability to track new orders, and easy to return. You’ll also receive updates on promotions and new products.
If you forget your password, click on the ‘Forgot Password’ link on the login page. Follow the prompts to reset your password. If you need further assistance, please contact customer support.
